Privacy Policy

Effective Date: 2025-09-15

This Privacy Policy describes how Luxe Haus Cleaning LLC (“Luxe Haus Cleaning,” “Maidly,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you access or use our Customer Relationship Management system (the “Maidly CRM” or “Platform”).

1. Information We Collect

  • Business and Contact Information: client names, addresses, phone numbers, email addresses, and job details.
  • Account Information: usernames, passwords, and user preferences.
  • Transactional Information: job records, scheduling, invoices, and payments processed through integrated providers.
  • Technical Information: log data, device/browser information, cookies, and analytics data.

We do not intentionally collect sensitive information such as Social Security numbers, health data, or financial account details directly.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and improve the Maidly CRM.
  • Manage scheduling, invoicing, and service operations.
  • Authenticate and secure user accounts.
  • Enable and manage integrations with third-party services (e.g., Thumbtack, QuickBooks, Mailgun, OpenPhone).
  • Analyze usage trends to improve functionality and user experience.
  • Comply with legal obligations.

We do not use collected data for external marketing campaigns without explicit user consent.

3. Sharing of Information

We may share information with trusted third parties, including:

  • Integration Partners: such as Thumbtack, Intuit QuickBooks, Mailgun, or OpenPhone, when users connect these services to their Maidly account.
  • Service Providers: hosting platforms (Render), email/SMS providers, analytics tools, and IT support.
  • Legal & Compliance: when required by law or to protect our rights.

We do not sell or rent personal information.

4. Integrations and Connected Accounts

Users may choose to connect third-party platforms (such as Thumbtack) to Maidly. When connected, Maidly receives data from those platforms—such as leads, messages, or job information—through their official APIs. This data is used only to provide CRM functionality (e.g., displaying leads, syncing communication, or updating job status). We do not sell, disclose, or use connected-platform data for any purpose outside the CRM experience. Users may disconnect an integration at any time, which immediately revokes our access to that data.

5. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics, Meta Pixel) to maintain sessions, track usage, and improve performance. You can disable cookies in your browser, but some features may not function properly if you do so.

6. Data Security

We use reasonable technical and organizational measures—including encryption at rest and in transit—to protect information. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention & Deletion

We retain personal data as long as necessary for CRM operations and legal compliance.

API Data Use and Retention: Data imported from third-party APIs (including Thumbtack) is stored securely, encrypted at rest, and retained only as long as necessary to provide CRM functionality. If a user disconnects their integration, we delete or anonymize the associated data within 90 days, unless retention is required by law.

Users may request deletion of their data at any time by emailing info@luxehauscleaning.com.

8. Children’s Privacy

The CRM is not intended for children under 13. We do not knowingly collect data from children. If such data is discovered, it will be deleted promptly.

9. Third-Party Compliance

Maidly complies with the data-use policies and developer terms of all integrated platforms, including Thumbtack’s Developer Terms of Service. We process only the minimum data necessary to perform authorized and user-approved functions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised Effective Date. Continued use of the CRM after changes constitutes acceptance of the updated policy.

11. Contact Us

Luxe Haus Cleaning LLC
340 W Ross Ave, Apt 427
Tampa, FL 33602
Email: info@luxehauscleaning.com