Terms of Service

Effective Date: November 5, 2025

These Terms of Service (“Terms”) govern your access to and use of the Maidly platform (“Maidly,” “we,” “our,” or “us”), operated by Luxe Haus Cleaning LLC, a Florida limited liability company. By creating an account, connecting a third-party service, or otherwise using Maidly, you (“you,” “your,” or “User”) agree to be bound by these Terms. If you do not agree, do not use Maidly.

1. Overview of the Service

Maidly is a cloud-based customer relationship management (CRM) platform designed for cleaning and home service businesses. The platform enables users to manage leads, clients, jobs, communications, and marketing in one place. Maidly may integrate with certain third-party applications (including, but not limited to, Thumbtack, QuickBooks, OpenPhone, Quo, and Mailgun) to facilitate scheduling, messaging, email delivery, and other business operations.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use Maidly. By using the platform, you represent and warrant that you meet these eligibility requirements and that the information you provide is accurate and complete.

3. Account Registration

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect unauthorized access or use of your account. We are not liable for any loss or damage resulting from your failure to protect your credentials.

4. Acceptable Use

You agree not to:

  • Use Maidly for any unlawful purpose or to violate any applicable law or regulation.
  • Interfere with or disrupt the integrity or performance of Maidly or its systems.
  • Attempt to gain unauthorized access to Maidly or related systems or networks.
  • Use Maidly to transmit spam, fraudulent content, or any material that infringes on the rights of others.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Third-Party Integrations

Maidly may connect with third-party services (such as Thumbtack, QuickBooks, OpenPhone, Quo, and Mailgun) to provide enhanced functionality. By choosing to connect a third-party service, you authorize Maidly to exchange necessary information with that provider according to their respective API and data-sharing terms. Maidly is not responsible for the privacy practices, data handling, or performance of these third-party services.

6. Privacy

Our collection and use of personal data are governed by our Privacy Policy. By using Maidly, you acknowledge and consent to these practices.

7. Intellectual Property

All content, features, and functionality on Maidly (including software, text, graphics, logos, and designs) are owned by Luxe Haus Cleaning LLC or its licensors and are protected by U.S. and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use Maidly solely for your internal business purposes. You may not copy, modify, distribute, sell, or lease any part of the platform.

8. Disclaimers

Maidly is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that Maidly will be uninterrupted, error-free, or secure. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Maidly and Luxe Haus Cleaning LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of Maidly, even if advised of the possibility of such damages. Our total liability for any claim related to these Terms shall not exceed one hundred dollars ($100).

10. Arbitration and Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Maidly will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration will take place in Florida, United States, before a single arbitrator. You and Maidly agree to waive any right to a jury trial or to participate in a class action. Judgment on the arbitration award may be entered in any court having jurisdiction.

11. Termination

We may suspend or terminate your account at any time, with or without cause, including if you violate these Terms. Upon termination, your right to use Maidly will immediately cease, and we may delete your account data in accordance with our data retention policies.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and notify users via the platform or email. Continued use of Maidly after the changes take effect constitutes your acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us at:

Luxe Haus Cleaning LLC
Attn: Legal Department
Email: info@luxehauscleaning.com
Address:
340 W Ross Ave, Apt 427
Tampa, FL 33602